FAQs

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What is the difference between a wholesale/bulk/consolidator fare and a published fare?

Bulk fares are negotiated fares between airlines and consolidators. Published fares are fares offered directly by airlines. We have consolidator agreements with most major carriers and we compare to see which fare type is lower and offer the lower fare. Depending on the issuing carrier, bulk fares can be refundable and may allow date changes with a penalty within the validity of the ticket. Depending on the carrier published fares are non-refundable and in the event that you do not travel, you receive credit with the airline that can be used within 1 year of the original departure date. If you need to change your return date you will be charged a penalty and any applicable fare differences.

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Why am I being charged a service fee?

As of 2001 airlines have stopped paying commission to travel agencies. Travel agencies and on-line booking web-sites have been forced to start charging service fees.

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What is an e-ticket?

An e-ticket or electronic ticket is a one-page ticket that is in the form a receipt. A vast majority of airlines have made issuing e-tickets mandatory since .January 2004. If you want a paper ticket there is a paper ticket fee which can be from $20 to $50 depending on the airline.

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What do I need to have with me when checking in for a flight?

For domestic flights you only need a valid photo ID if you have an e-ticket, but it is advisable to have your airline confirmation number with you. If you have a paper ticket you need to have a photo ID and the ticket.

For International flights you only need your valid passport if you have an e-ticket, but it is advisable to have your airline confirmation number with you. If you have a paper ticket you need to have your valid passport and the ticket. It is also your responsibility to make sure that you have all the visas you require for travel. You may be denied boarding without a refund if you fail to do so.

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When do I need to check in?

Depending on the airport and airline the minimum check-in time for domestic flights is 1 hour and 2 hours for international flights. However given the heightened security measures and increasing travel it is advised to check in at least 1 hour and 30 minutes prior to departure for domestic flights and 3 hours for international flights.

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What are the weight and size limitations for baggage?

Depending on the carrier, for international flights you are allowed to check two pieces that do not weigh more than 72 pounds (32 kilograms) each and do not exceed 62 inches in total length, width and height. You are also allowed to take one piece of carry on baggage with you on the flight which does not weigh more than 17 pounds (8 kilograms) and does not exceed 46 inches in total linear dimensions. In addition to this you may also take another bag such as a handbag or laptop case. Children who occupy a seat also get the same baggage allowances.

Depending on the carrier, for domestic flights you are allowed to check two pieces that do not weigh more than 50 pounds (23 kilograms) each and do not exceed 62 inches in total length, width and height. You are also allowed to take one piece of carry on baggage with you on the flight which does not weigh more than 17 pounds (8 kilograms) and does not exceed 46 inches in total linear dimensions. In addition to this you may also take another bag such as a handbag or laptop case. Children who occupy a seat also get the same baggage allowances.

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What happens if I miss my flight?

If you are traveling on a restricted economy class ticket you have a high probability of forfeiting your flight due to no-show. Most carriers will not re-book you on the next flight and even if they do so it is only due to courtesy on their part. If you know that you will not be able to make your flight on time either contact us so we can cancel your booking and try and re-book you on a later flight or call the airline directly if it is after our regular business hours.

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What happens if I miss my connection?

If you have a ticket with connections that are within the legal minimum connecting time for that airport and you miss the connection due to your connecting flight being late, the carrier is responsible for re-booking you on the next available connection. However, most carriers are not responsible for re-booking you on flights operated by other carriers.

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What if my flight gets cancelled?

If your flight is cancelled, the carrier is responsible for re-booking you on the earliest available flight or in some cases giving you a refund. But most carriers are not responsible for re-booking you on business or first class if they are the only seats available.

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What if I have two separate tickets and miss my connecting flight?

If you miss your connecting flight on two separate tickets, neither carrier is responsible for re-booking you and they will only do so based on the rules of the individual tickets.

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What is a non-refundable ticket?

As the name implies a non-refundable ticket is a ticket in which you cannot obtain a refund from the airline except in cases of hospitalization or death of the passenger or family member. Even though a majority of airlines issue refunds in these cases, there are some that do not. When issuing a refund airlines or the issuing agency may charge a processing fee.

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What is a non-endorsable ticket?

A non-endorsable ticket is a ticket which cannot be used on or transferred to any other carrier. This means that if you have a ticket from one carrier, you may not have it transferred for use with any other carrier.

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What if I want to change the travel dates on my ticket?

Most economy class tickets have restrictions on changing the original travel dates on tickets. Depending on the airline and the fare, you may be charged a penalty and/or any difference in price. Since the price of a ticket is determined by the departure date, if changing the departure date results in a new fare, you will have to pay that plus a penalty. If the new dates result in a lower fare you may be given credit by the airline in some cases.

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Can I travel to one city and come back from another?

As long as both cities are in the same travel zone (i.e. Europe) then it is possible to purchase a ticket that lets you travel from one city and return from another.

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Can I do a stop in a connecting city?

There are certain fares which allow you to do a stop-over in the connecting city by paying an extra stop-over fee. However some carriers dont allow stopovers on discount fares. There are also some carriers that provide free stopovers in their connecting cities.

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What are the discounts for children?

Children aged 0-2 travel for 10% of the adult fare but do not get a seat. Depending on the carrier and the fare, children aged 2-12 pay 75% of the adult fare and get a seat. However some discounted fares do not have child fares, so children need to pay the same amount as the adult.

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When do I need a visa?

Depending on your citizenship and the country you are traveling to, a visa may be required. This also applies to countries in which you are making a connection and not leaving the airport. You may obtain the most up-to-date information regarding visas from the consulate of the country you are traveling to or you may also ask us, as we offer visa and passport services.

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